Customer Success
Customer Success Specialist
Help customers launch effective awareness programs, resolve product questions, and get practical value from Phishmake.
IndiaRemoteFull-timePosted 16 Oct 2026
About the role
You will guide customers through onboarding, campaign preparation, reporting, and everyday product questions. You will also bring recurring customer needs back to the product team in a clear, useful form.
This role suits someone who combines patient communication with structured problem-solving and genuine interest in cybersecurity.
What you will do
- Guide customers through onboarding and core product workflows.
- Respond to product questions with clear, accurate, and actionable help.
- Identify recurring friction and share structured feedback with product teams.
- Create and improve help content, walkthroughs, and internal support notes.
- Track follow-ups and maintain dependable communication with customers.
What we are looking for
- Experience in customer success, implementation, technical support, or a similar customer-facing role.
- Clear written and verbal communication with strong attention to detail.
- Ability to investigate problems systematically and explain next steps simply.
- Comfort learning technical products and working with cross-functional teams.
Good to have
- Experience supporting B2B SaaS or cybersecurity customers.
- Familiarity with phishing simulations or security awareness programs.
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