Refund Policy
How refunds, cancellations, and billing disputes are handled for Phishmake subscriptions. Effective date: 1 June 2026.
Overview
This Policy explains when and how you can request a refund for a Phishmake subscription. It applies to plans purchased directly from phishmake.com; orders placed through a reseller follow the reseller's own refund terms.
Eligibility for Refunds
Refunds are considered when the platform has been substantially unavailable for an extended period, when you were charged in error, or when a new paid plan was activated by mistake within the cooling-off window described below. Refunds are issued at our discretion and are not automatic.
Annual Plans
Annual plans include a 14-day cooling-off window from the start of the subscription. If you cancel within this window and have not used the platform to send live campaigns to more than 50 employees, you may request a full refund. After 14 days, annual fees are non-refundable but you keep access for the remainder of the term.
Monthly Plans
Monthly plans renew on the same date each cycle and are generally non-refundable once renewed. If a renewal charge was processed within the past 72 hours and the workspace has not been actively used during that cycle, contact us and we will review the charge.
Free Trial
Phishmake offers a free trial so you can evaluate the platform before committing. No payment is collected during the trial, so no refund is applicable. If you upgraded mid-trial and want to cancel, the rules for monthly or annual plans above apply from your upgrade date.
How to Request a Refund
Email billing@phishmake.com from the address tied to your workspace owner account. Include your workspace name, the invoice or transaction reference, and a short note about why you are requesting a refund. We confirm receipt within one business day.
Processing Times
Approved refunds are issued back to the original payment method. Cards usually reflect the refund within 5–10 business days; bank transfers may take longer depending on your bank. We will share a confirmation once the refund has been pushed from our side.
Non-Refundable Items
Setup fees, custom-template development, professional services, managed campaigns, and add-on credits are non-refundable once work has started or credits have been issued. Any unused credits at the end of a subscription term expire and do not roll over.
Cancellation vs Refunds
Cancelling a subscription stops future renewals but does not automatically trigger a refund for the current term. To stop renewals you can use the billing settings inside your workspace. To request a refund, follow the steps in “How to Request a Refund” above.
Disputes & Chargebacks
Please reach out to us before opening a dispute with your bank or card issuer; most situations can be resolved quickly through email. If a chargeback is filed, we may suspend the workspace until the dispute is resolved to prevent ongoing usage of unpaid services.
Changes to This Policy
We may update this Policy as our plans and pricing evolve. The effective date below will be updated, and material changes will be sent by email to workspace owners. The terms that apply to a given order are the ones in effect on the day of purchase.
Contact
Questions about refunds, invoices, or billing in general? Reach our billing team at billing@phishmake.com. You can also review our Terms & Conditions and Privacy Policy.
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