Phishmake
Managed Service Guide

Managed Phishing Simulation for Teams That Need Operational Support

A managed phishing simulation service provides operational help with campaign planning, configuration, delivery, analysis, or reporting. The customer should still retain authorization, policy ownership, internal coordination, and accountability for decisions.

Use the framework below to turn the concept into a repeatable, measurable employee-awareness workflow.

Clear definition • Practical steps • Measurable activity • Useful next actions

Campaigns

One connected awareness workflow.

Employee activity

One connected awareness workflow.

Follow-up training

One connected awareness workflow.

Reporting

One connected awareness workflow.

Quick Answer

Managed Phishing Simulation for Teams That Need Operational Support

A managed phishing simulation service provides operational help with campaign planning, configuration, delivery, analysis, or reporting. The customer should still retain authorization, policy ownership, internal coordination, and accountability for decisions.

Core Elements

What a Practical Approach Includes

Planning support

Translate approved objectives and audience needs into a campaign plan.

Campaign operations

Help configure scenarios, schedules, groups, and delivery settings.

Review support

Organize activity and explain relevant campaign context.

Program continuity

Support a repeatable cadence while internal owners retain governance.

Implementation

A Repeatable Process

  1. 1

    Define scope

    Specify what the provider handles and what remains internal.

  2. 2

    Validate controls

    Review security, privacy, authorization, access, and escalation.

  3. 3

    Pilot delivery

    Test a representative campaign and reporting workflow.

  4. 4

    Review service

    Measure quality, responsiveness, outcomes, and ongoing fit.

See Phishmake in your workflow

Review the platform with your team's goals and requirements in mind.

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Next Steps

Connect Learning With Practice and Evidence

Keep content relevant, simulations controlled, results interpreted in context, and follow-up actions documented. Avoid using a single click rate as a complete measure of employee risk.

FAQ

Managed Service Guide
questions

Straightforward answers for security, IT, risk, and compliance teams evaluating an awareness program.

Scope varies. It may include campaign planning, configuration, scheduling, monitoring, reporting, and review support; confirm responsibilities contractually.

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Bring phishing simulations, awareness training, employee activity, and reporting into one manageable workflow.